Pixel Studio Support
Need help or found a bug? Email support@fairwareapps.com.
Tell us your device, its system version, and what you were doing when the problem happened. A screenshot helps too. We usually reply within a few days.
Getting started
- Guided tour. A new project opens with a short tour of the basics. You can skip it, or choose to see it again with every new project.
- Help. In the editor, tap Help to see what every button does.
- Video tutorials. Watch them on YouTube, or open them from the gallery's More options menu.
- Demo projects. If you deleted the demos, bring them back from More options › Restore demo projects.
Common questions
How do I back up my projects or move them to another device?
In the gallery, open a project's options and tap Export. This saves a project file that you can keep in Files, Google Drive, email, or anywhere else. On the other device, tap Import a project at the top of the gallery and choose the file. The sprites the project uses come with it.
I used the old Pixel Studio. Can I get my projects back?
Yes. On Android, open More options › Import from old Pixel Studio. When the folder picker opens, choose the PixelStudio folder in your phone's storage, tap Use this folder, then Allow. If you exported projects from the old app as files, tap Import a project in the gallery and choose them instead.
Where are my videos, GIFs, and images?
Tap Saved videos and images at the top of the gallery. From there you can watch, share, or delete anything you've created.
My video didn't finish.
Keep Pixel Studio open until the video is done; it stops if the app is closed. If it fails, check that your device has free space and try again. For a quick check of your animation, use Preview quality, which takes much less time to make.
Why doesn't my GIF have sound?
GIFs don't support audio. To share your animation with its music, create an MP4 video instead.
How do I undo?
Tap Undo, or tap the canvas with two fingers. Tap with three fingers to redo. You can undo up to 100 changes.
My fingers stopped drawing after I used Apple Pencil.
Once you draw with a stylus, the editor lets only the stylus draw, so your fingers can move and zoom the canvas. Turn on Fingers Draw under View in the editor to draw with your fingers too. You can double-tap Apple Pencil to undo.
Does Pixel Studio upload my artwork?
No. Your projects, sprites, and exports stay on your device. The app has no accounts. It sends only anonymous usage and crash data, which you can turn off in More options › Usage data. The privacy policy has the details.
How do I delete my data?
Delete a project from its options in the gallery, or delete videos and images in Saved videos and images. Uninstalling Pixel Studio removes everything it stored on your device, so export any projects you want to keep first.